CANCELLATION POLICY

CANCELLATION POLICY BEFORE BOOKING PLEASE READ: • New clients wanting any type of lightening service that have previously colored hair must book a consultation first. • If you are unsure of what to book for or what you want please book a consultation first. Cancelations and rescheduling must be made atleast 24HRS BEFORE the scheduled appointment time. • Any cancelations or reschedules made without 24hrs notice will be charged 50% of the service total. • Late policy: Clients who are more than 15 minutes late, even if it's only by a minute, will have to reschedule as your appointment will be canceled & will be charged a 50% late cancelation fee. I understand life can be unpredictable and I will work with my clients as much as I can but please respect my time. •Consultation appointments: Clients who are more than 5 minutes late to these appointments will have to reschedule. A consultation appointment is only a 30 minute time slot. If you come more than 5 minutes late I will not have the time to do a proper consultation or test strand. • After canceling/rescheduling 3 times in a row you will be dropped as a client as Inconsistency makes it hard for me to maintain a normal schedule. * The salon is a child free space. I no longer service children or men. * I do NOT offer refunds, if you’re needing something adjusted please reach out to me within 7 days after your original appointment. NO CALL/ NO SHOWS will be CHARGED & will not be able to book with me again. *If an emergency or something serious keeps you from your appointment please reach out to me personally.